GTF American Public Service Lab: reinventing the American Government Services
As the United States enter new era of governance, with ambitious programs of restructuring public authorities on all levels, Government Tomorrow Forum USA is launching a NYC-based thought-leadership center that aims to become a valuable source of knowledge, insights, and actionable ideas for ambitious transformative leaders of the new America, independently of their political affiliation.
The American Public Service Lab’s mission is to bring the world’s best expertise and experience in successful government services to America to make sure the country remains the global leader in the quality of citizen life.
Its work is will be published in yearly reports suggesting pilot projects and policy ideas on all levels of American governance. These reports will be crafted by the GTF team based on a series of discussions, conferences, publications, and debates organized in New York City — one of the global capital of thought leadership.
GTF USA Materials
Year one: AI for American Government Services
Governments worldwide are using artificial intelligence (AI) to streamline services, cut costs, and improve the citizen experience—and the U.S. has an opportunity to do the same. The challenge isn’t just about adopting AI but doing so responsibly and effectively, ensuring it builds trust, reduces bureaucracy, and enhances public access to essential services.
Faster, more efficient processes
AI can automate repetitive tasks, allowing government employees to focus on higher-level work. From processing permits and benefits applications to responding to citizen inquiries, AI-powered systems speed up operations while reducing human error.
Stronger public trust through transparency
AI-driven data analysis can help flag inefficiencies, detect fraud, and ensure fair policy enforcement. By using AI to improve oversight and accountability, governments can enhance public confidence in how taxpayer money is spent.
Cutting costs & reducing waste
By eliminating inefficiencies, AI helps governments save taxpayer dollars. Countries like Estonia have implemented AI-driven digital governance, allowing them to maintain a lean and highly effective government workforce.
Smarter decision-making
AI can process vast amounts of data in real-time, giving policymakers better insights to tackle complex challenges—from traffic congestion and emergency response to public health and urban planning. AI-powered forecasting allows officials to anticipate problems before they escalate.
More accessible public services
AI can make services more user-friendly and available 24/7. Automated systems can provide instant answers to common questions, reducing long wait times at agencies like the DMV or IRS. Chatbots and virtual assistants help citizens navigate government websites, renew documents, and access services with ease.
AI is already transforming government services globally, and the U.S. has to find ways to ensure its leadership in implementing it. The GTF USA initiative will provide clear, actionable insights on how AI can be used to modernize American public services—without increasing risks like bias, privacy concerns, or job displacement.
Through expert-led discussions, real-world case studies, and hands-on recommendations, we will create a roadmap for responsible AI adoption—ensuring U.S. citizens and residents benefit from a more efficient, transparent, and people-centered government.